SMTP Server (Postfix) is shown as not running in Plesk Panel

Created:

2016-11-16 12:51:03 UTC

Modified:

2017-07-10 11:18:58 UTC

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SMTP Server (Postfix) is shown as not running in Plesk Panel

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

SMTP Server (Postfix) is shown as not running in Plesk Panel > Settings > Services Management .

However postfix service is running:

# service postfix status
master (pid 2741) is running...

In the /usr/local/psa/var/log/maillog following error exists:

    postfix/trivial-rewrite[19467]: fatal: open database /var/spool/postfix/plesk/transport.db: Invalid argument
postfix/master[3213]: warning: process /usr/libexec/postfix/trivial-rewrite pid 19467 exit status 1
postfix/master[3213]: warning: /usr/libexec/postfix/trivial-rewrite: bad command startup -- throttling
postfix/smtpd[19469]: fatal: open database /var/spool/postfix/plesk/blacklists.db: Invalid argument
postfix/master[3213]: warning: process /usr/libexec/postfix/smtpd pid 19469 exit status 1
postfix/master[3213]: warning: /usr/libexec/postfix/smtpd: bad command startup -- throttling

Cause

Corrupted /var/spool/postfix/plesk/transport.db database.

Resolution

1) To rebuild /var/spool/postfix/plesk/transport.db use following command:

    # /usr/local/psa/admin/sbin/mchk --with-spam

2) If it fails with error below:

    # /usr/local/psa/admin/sbin/mchk --with-spam
==> Checking for: mailsrv_conf_init... fail

Rename file /var/spool/postfix/plesk/transport.db and execute command again. Check /usr/local/psa/var/log/maillog for further errors.

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