Cannot assign Plesk license key Invalid key: Unknown key format

Created:

2016-11-16 12:50:35 UTC

Modified:

2017-08-16 17:30:20 UTC

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Cannot assign Plesk license key Invalid key: Unknown key format

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux

Symptoms

Cannot assign Plesk license key. When trying to upload I see the error:

tail -fn0 /usr/local/psa/admin/logs/panel.log

2014-01-08T15:43:16-05:00 ERR (3) [panel]: Invalid key: Unknown key format:
0: key_upload.php:100

Cause

Corrupted license key.

Resolution

Make sure you are uploading the key like PLSK.00000000.0000.zip.

If the issue with license persist contact you account or sales maanger on reissueing the key.

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