Mail Outgoing Messages Statistics does not work

Created:

2016-11-16 12:50:33 UTC

Modified:

2017-02-21 06:40:15 UTC

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Mail Outgoing Messages Statistics does not work

Symptoms

  • Mail Outgoing Messages Statistics does not work. No statistics are being generated at all.
  • MailEnable for x86 architecture is installed
  • Windows architecture is x64

Cause

Architecture mismatch between Plesk plugin for MailEnable and MailEnable server itself.

Resolution

  1. Depending on MailEnable server architecture set proper path for 'Plugin DLL' parameter for registry key HKLM\SOFTWARE\Wow6432Node\Mail Enable\Connectors\SMTP in Windows registry Editor:

    C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\mesmtpplugin_x64.dll
    C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\mesmtpplugin.dll
  2. Restart MailEnable SMTP Connector service.

  3. Run Daily Maintenance task to recalculate statistics:

    "%plesk_dir%"\\admin\\bin\\php.exe" -q ""%plesk_dir%"\\admin\\plib\\DailyMaintainance\task-script.php"
    StoreOutgoingMessagesStatistics

Note: Messages sent trough native MailEnable WebMail client will not be counted for outgoing messages statistics, because the native webmail client is not using SMTP protocol to deliver messages to MailEnable server.

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