Unable to create a new domain/subdomain or migrate/rename an existing domain/subdomain: DNS record already exists – Plesk Help Center

Applicable to:

When creating a new domain/subdomain/alias, migrating an existing domain/subdomain or activating the mail service for a domain, the operation fails with one of the following errors:

PLESK_ERROR: DNS records for domain with such name already exist

OR

PLESK_ERROR: The subdomain with such name already exists

OR

PLESK_ERROR: This DNS record already exists

OR

PLESK_ERROR: Unable to create the subdomain test.example.com. because a DNS record pointing to the host test.example.com. already exists.

OR

PLESK_ERROR: Unable to set up the domain alias example.net because a DNS record pointing to the host example.net already exists.
On attempt to apply the changes to DNS template at Tools & Settings > DNS Template > Apply DNS Template Changes, the operation fails with the following error message:

PLESK_WARN: There were issues syncing DNS zones with the DNS zone template.
Unable to resolve dns zone owner
The following error message appears in /var/log/plesk/panel.log:

CONFIG_TEXT: ERR [panel] Unable to synchronize DNS zone [6] example.com: Unable to resolve dns zone owner

Orphaned DNS records exist in the Plesk database.

For Plesk on Linux

Connect to the Plesk server via SSH.
Create a database dump of the Plesk database (for more information, see this KB article):

# plesk db dump psa > /root/psa_backup.sql
Access the Plesk database:

# plesk db
Find dns_zone_id of the domain, which cannot be created, using the following command. Replace example.com with an actual domain name:

MYSQL_LIN: mysql> select dns_zone_id,host from dns_recs where host like "%example.com%";
+-------------+---------------------+
| dns_zone_id | host |
+-------------+---------------------+
| 3 | www.example.com. |
| 3 | example.com. |
| 3 | ns2.example.com. |
| 3 | ns1.example.com. |
| 3 | example.com. |
| 3 | ftp.example.com. |
| 3 | example.com. |
| 3 | example.com. |
| 3 | _dmarc.example.com. |
| 3 | example.com. |
| 3 | mail.example.com. |
| 3 | ipv4.example.com. |
+-------------+---------------------+
Using dns_zone_id from the output above, make sure that the domain name is the same:

Note: In some cases the output may be empty.

MYSQL_LIN: mysql> select id,name from dns_zone where id=3;
+----+-------------+
| id | name |
+----+-------------+
| 3 | example.com |
+----+-------------+
Delete records from corresponding tables using the ID from the steps above:

MYSQL_LIN: mysql> delete from dns_zone where id=3;
mysql> delete from dns_recs where dns_zone_id=3;
mysql> delete from dns_refs where zoneId=3;
Create the domain/subdomain/alias in Plesk / Rerun the migration.

For Plesk on Windows

Connect to the Plesk server via RDP.
Start a command prompt as an Administartor.
Create a database dump of the Plesk database (for more information, see this KB article):

C:\> plesk db dump psa > C:\psa_backup.sql
Access the Plesk database:

C:\> plesk db
Find dns_zone_id of the domain, which cannot be created, using the following command. Replace example.com with an actual domain name:

MYSQL_WIN: mysql> select dns_zone_id,host from dns_recs where host like "%example.com%";
+-------------+---------------------+
| dns_zone_id | host |
+-------------+---------------------+
| 3 | www.example.com. |
| 3 | example.com. |
| 3 | ns2.example.com. |
| 3 | ns1.example.com. |
| 3 | example.com. |
| 3 | ftp.example.com. |
| 3 | example.com. |
| 3 | example.com. |
| 3 | _dmarc.example.com. |
| 3 | example.com. |
| 3 | mail.example.com. |
| 3 | ipv4.example.com. |
+-------------+---------------------+
Using dns_zone_id from the output above, make sure that the domain name is the same:

Note: In some cases the output may be empty.

MYSQL_WIN: mysql> select id,name from dns_zone where id=3;
+----+-------------+
| id | name |
+----+-------------+
| 3 | example.com |
+----+-------------+
Delete records from corresponding tables using the ID from the steps above:

MYSQL_WIN: mysql> delete from dns_zone where id=3;
mysql> delete from dns_recs where dns_zone_id=3;
Create the domain/subdomain/alias in Plesk / Rerun the migration.

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