How to send Plesk Problem Report and get its ID

Refers to:

  • Plesk

Created:

2016-11-16 12:50:09 UTC

Modified:

2017-02-14 04:47:27 UTC

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How to send Plesk Problem Report and get its ID

Question

How to send Plesk Problem Report and get its ID?

Answer

There two ways to create Problem Report in Plesk:

  • In Plesk go to Tools & Settings > Support > Generate a technical report before contacting support. (recommended)

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  • Using Command Line utility:

    # plesk bin report --collect
    # plesk bin report --send

To collect the information about the system, Plesk uses the tools known as collect-info or informer tools.

The result of the execution will be a .zip archive with the Plesk and system information. The archives could be found in:

  • On Linux:
    • /usr/local/psa/var/reports/collected/
  • On Windows:
    • %plesk_dir%\var\reports\collected
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