How to send Plesk Problem Report and get its ID

Created:

2016-11-16 12:50:09 UTC

Modified:

2017-04-24 11:30:28 UTC

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How to send Plesk Problem Report and get its ID

Applicable to:

  • Plesk

Question

How to send Plesk Problem Report and get its ID?

Answer

There two ways to create Problem Report in Plesk:

  • In Plesk go to Tools & Settings > Support > Generate a technical report before contacting support. (recommended)

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  • Using Command Line utility:

    # plesk bin report --collect
    # plesk bin report --send

To collect the information about the system, Plesk uses the tools known as collect-info or informer tools.

The result of the execution will be a .zip archive with the Plesk and system information. The archives could be found in:

  • On Linux:
    • /usr/local/psa/var/reports/collected/
  • On Windows:
    • %plesk_dir%\var\reports\collected
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