Plesk upgrade fails: Failed to install mysql-admin.msi: Fatal error during installation. Error code 1603

Created:

2016-11-16 12:49:44 UTC

Modified:

2017-04-24 12:10:30 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Plesk upgrade fails: Failed to install mysql-admin.msi: Fatal error during installation. Error code 1603

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

Plesk administration panel shows white page.

The following error can be found in %plesk_dir%Plesk\\admin\\logs\\php_error.log :

2016-09-22 03:30:18] PHP Fatal error:  Unknown: Failed opening required 'auth.php'

Plesk installer fails with the following error:

[2016-09-20 01:07:48.705200] MSI (04): mysqldump: Got error: 1146: Table '#mysql50#psa-old.accounts' doesn't exist when using LOCK TABLES

Cause

Corrupted psa-old database.

Resolution

Delete the database:

  1. Delete the table file from disk (accounts table in this case): C:\\Program Files (x86)\\Parallels\\Plesk\\MySQL\\Data\\psa-old\\accounts.frm

  2. Drop the database:

    > drop database psa-old;
Have more questions? Submit a request
Please sign in to leave a comment.