Auto-Reply for email's is not working

Created:

2016-11-16 12:49:07 UTC

Modified:

2016-12-21 19:17:23 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Auto-Reply for email's is not working

Symptoms

Autoreply doesn't work with auto-reply enabled and no reply is received. No errors found. Instructions provided in the KB article at

not helped, no issues found.But after enabling Plesk debug as it described in thisarticle.

The following error will appear in the Plesk section of Windows Event logs or in %plesk_dir%\\admin\\logs\\plesklog_debug<yyymmdd>.log

2015/07/06 09:56:09:895 5548 6008 Info: CPleskMEMTA::Execute 2FD06171A7D143E4AF843BB51554858A.MAI SMTP
2015/07/06 09:56:09:895 6908 7016 Info: Plesk Management service pipe communication error: No process is on the other end of the pipe. (Error code 233) at Unable to write to pipe
at (Con::OverlappedPipe::beginWrite line 358). Trying to reconnect.
2015/07/06 09:56:09:895 5548 6008 Warning: Can't decrypt data
at (plesksrv::processQuery line 268)
at Pipe channel(vpipechannel::onConnected line 120)
at getProtectedData('srsSecretKey')(PleskSrvClient::getProtectedData line 747)
at Process mail filter query(MailFilterChannel::processQuery line 281)
at (MailFilterChannel::processQuery line 284)
at Pipe channel(vpipechannel::onConnected line 120)
at processAllFiltersOptimized(C:\\Program Files (x86)\\Parallels\\Plesk\\Mail Servers\\Mail Enable\\Queues\\SMTP\\Inbound\\Messages\\2FD06171A7D143E4AF843BB51554858A.MAI)(MailFilterPipeClient::processAllFiltersOptimized line 90)

Cause

Corrupted registry key

Resolution

  1. Open regedit
  2. Navigate to HKEY_LOCAL_MACHINE\\SOFTWARE\\Wow6432Node\\PLESK\\PSA Config\\Config\\
  3. Find key ProtectedData
  4. Remove or rename it

It will be re-created automatically on next start of Plesk mail filter.

Have more questions? Submit a request
Please sign in to leave a comment.