Unable to change mailbox quota in Plesk: The specified limit is invalid

Created:

2016-11-16 12:48:56 UTC

Modified:

2017-05-11 09:40:58 UTC

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Unable to change mailbox quota in Plesk: The specified limit is invalid

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux

Symptoms

When trying to limit mail boxes for some users the following error appears:

The mailbox size cannot exceed the default size
The specified limit is invalid.

Cause

Affected subscription is not switched to the new business model.

Resolution

Complete the switching subscriptions to the new business model as it described in KB #118262

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