Images are periodically removed from Web Presence Builder

Created:

2016-11-16 12:48:43 UTC

Modified:

2017-08-16 16:56:23 UTC

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Images are periodically removed from Web Presence Builder

Applicable to:

  • Web Presence Builder for Linux
  • Plesk 11.x for Linux

Symptoms

  • Images are periodically removed from Presence Builder

Happens when following steps are taken:

  1. Creat two web sites with WPB
  2. Open the first one in Editor, upload picture image1.png and publish
  3. Open the second site in a separate tab (Without closing first tab), upload pictures image2.png and image3.png and publish
  4. Go back to the first site and publish.

Pictures image2.png and image3.png have disappeared and as result:

  • Images are not listed on published website and are shown as broken URL

The following can be found in sitebuilder.log :

2014-08-18T13:48:03-03:00       [EMERG] /sitebuilder/sites/28/2829571dad45c3e63e0dffaffbae2862/attachments/Image/image1.png?1408380491747    Zend_Controller_Dispatcher_Exception: Invalid controller specified (sites)
2014-08-18T13:48:03-03:00 [EMERG] /sitebuilder/sites/28/2829571dad45c3e63e0dffaffbae2862/attachments/Image/image2.png?1408380491747 Zend_Controller_Dispatcher_Exception: Invalid controller specified (sites)
2014-08-18T13:48:03-03:00 [EMERG] /sitebuilder/sites/28/2829571dad45c3e63e0dffaffbae2862/attachments/Image/image3.png?1408380491747 Zend_Controller_Dispatcher_Exception: Invalid controller specified (sites)

Cause

Such behavior is considered to to be a software issue with ID PPB-4342 .

Resolution

The issue was fixed in WPB 12.0.7. To avoid the issue in the future please upgrade WPB to version 12.0.7 or later.

Some of the images that have been lost in such way may be restored. For more information please refer to the KB article #213394449 .

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