IP address for mail service on subscription is not changed after changing hosting type for subscription

Created:

2016-11-16 12:48:17 UTC

Modified:

2017-04-24 12:11:13 UTC

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IP address for mail service on subscription is not changed after changing hosting type for subscription

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

  • Subscription was created without website hosting, but with mail service enabled

  • After subscription creation IP address for mail service was set as default server IP address

  • Hosting type for subscription was changed to Website Hosting and dedicated IP address was assigned for subscription

  • Option Send from domain IP addresses is enabled in Plesk > Tools & Settings > Mail Server Settings , however mail is sent from default server IP address.

Cause

Internal issue #PPPM-4322 that was fixed in Plesk Onyx.

Resolution

Upgrade to the latest Plesk version .

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