Cannot enter webmail: Login database error

Created:

2016-11-16 12:48:09 UTC

Modified:

2017-04-24 11:11:40 UTC

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Cannot enter webmail: Login database error

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Linux
  • Plesk 10.x and below for Linux

Symptoms

Cannot enter webmail:

Login database error

The panel log file ' /var/log/sw-cp-server/error_log ' contains the following error:

Error message or request description : Nov 12 13:57:54 mail authpsa[23054]: No such user '<name>@<example.com>' in mail authorization database
Nov 12 13:57:54 mail courier-imapd: LOGIN FAILED, user=<name>@<example.com>, ip=[::ffff:127.0.0.1]

Cause

Mail server authentication database key is damaged:

# ls -la /var/spool/postfix/plesk/passwd_db_key
-r--r----- 1 postfix root 32 Nov 12 14:08 /var/spool/postfix/plesk/passwd_db_key

Resolution

Recreate the corrupted file with following command:

for Plesk 11.x

#/usr/lib64/plesk-9.0/mail_auth_dump

for Plesk 12.x

#usr/lib64/plesk-9.0/remote_mail_restore/mail_auth_dump
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