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High CPU and memory usage by website

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Alexander Tsmokalyuk
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Applicable to:

  • Plesk 12.5 for Linux
  • Plesk Onyx for Linux

Symptoms

High CPU and memory usage by Apache process is reported by top command:

# top
2043 example 20 0 0 0 0 S 100.0 70.5 0:05.43 httpd

or

High CPU usage by php-fpm process is reported by top command: 

# top
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
...
2089 example 20 0 0 0 0 S 96.8 60.5 0:02.43 php-fpm

Cause

Apache module is used to serve PHP. It is the slowest engine available.

Resolution

If mod_php or FastCGI is used:

1. Log into Plesk UI.

2. Switch websites' PHP engine to FastCGI application served by Apache or to FPM application served by Apache (better option) via the tab Domains > example.com > Hosting Settings:
slowCPU.png

 

If "FPM Application server by Apache" is used:

Warning: Nginx does not support .htaccess rules. Code of some websites may not support FastCGI or PHP-FPM, so it is recommended to consult with website developer before switching the handler.

1. Log into Plesk UI.

2. Enable nginx web server if it is not enabled yet.

3. Switch to PHP 7.0 or newer.

4. Enable to Nginx for affected domain. Open Subscriptions > example.com > Apache & nginx Settings > check option Proxy mode and press OK:slowCPU2.png

Note: on servers with high load, switch to Event mode at Tools & Settings > Apache Web server > MPM Mode

Additional information

 

 

 

 

Comments

4 comments

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  • Avatar
    Michael Pratt

    Be cool if we could narrow down the cluprit/domain in the backend...

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  • Avatar
    Bato Tsydenov

    @Michael Pratt

    Please check the following article:

    How to check which domain PHP process consumes CPU resources?

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  • Avatar
    Michael Pratt

    Hi Bato, 

    I am familiar with the -c command. 

    This is not helpful if, for example, I am trying to determine a server crash the night before. Also top jumps around, so it really isnt ideal for troubleshooting in real time either, although it might help narrow it down, you still have to be in a position to SSH into the server as it is happening. 

    Would be so much easier, and productive, to have these stats and history in the backend, no?

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  • Avatar
    Alexandr Bashurov

    @Michael Pratt

    Indeed, in case the error happened a while ago running top -c might not help.

    However, there is also atop, which can run as a daemon, logging all activity in the background and allowing for auditing and extracting reports from captured data. You may install, configure and use it as described here: How to monitor usage of system resources in a period of time using atop?

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