Failed to parse response. Reason: Failed to read data from stream Process output

Created:

2016-11-16 12:47:56 UTC

Modified:

2017-04-24 11:18:48 UTC

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Failed to parse response. Reason: Failed to read data from stream Process output

Applicable to:

  • Plesk

Symptoms

Backup Manager page in Plesk displays an alike error message, or the same message is getting delivered to Plesk administrator email address during scheduled backups:

ERROR: PleskPMMResponseException Failed to parse response. Reason: Failed to read data from stream Process output

Plesk error log contains:

 [panel]: Failed to parse response. Reason: Failed to read data from stream Process output: : 0: PMMConnector.php:641 PMMConnector->getResponse(object of type StreamXMLReader) 1: PMMConnector.php:70 PMMConnector->getDumpList(object of type PMMDumpsStorageCredentials, object of type PMMObjectSpecification) 2: BackupLocalRepositoryList.php:18 BackupLocalRepositoryList->fetchBackupLocalRepositoryList() 3: cList.php:87 cList->fetchList() 4: cList.php:109 cList->init() 5: backup.abstract-repository.php:68 __backup__abstract_repository->accessItemsList(string 'GET', NULL null) 6: backup.abstract-repository.php:27 __backup__abstract_repository->accessItem(string 'GET', NULL null) 7: UIPointer.php:619 UIPointer->access(string 'GET') 8: plesk.php:36

Cause

This issue is likely caused by the custom dynamic libraries installed on the server.

Resolution

Please refer to the following KB articles that might help to resolve the issue:

Linux:

Windows:

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