Automatic import from KB #115464
Subscription was created on Virtuozzo Container Hosting Plan with Parallels Plesk Panel. License class 'Parallels Plesk Panel 10 and Later' or any other is included into the Hosting Plan. Parallels Plesk Panel was installed into the Container, but Plesk license was not issued.
License class in Hosting Plan is not Active.
Make sure that options 'Active' and 'Sell in my Store' are enabled for the License class in Hosting Plan.
PBAS Provider CP > Billing Director > Product Manager > Hosting Plans > %Virtuozzo Containers Hosting Plan name% > switch to the Licenses tab > activate and enable option 'Sell in my Store'.
If 'Sell in my Store' option is not ticked, activated and upgrade subscription to the latest version of Hosting Plan.
In this case:
- If subscription is created through Provider CP, customer will be able to purchase license from Customer CP > Account tab > Upgrade Licenses.
- If subscription is bought from the Online Store, the license should get provisioned and assigned automatically.
Please also make sure that the subscription is not Trial.