Users with encrypted passwords cannot login into Plesk after upgrade to 10.x version

Created:

2016-11-16 12:47:44 UTC

Modified:

2017-04-27 13:41:35 UTC

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Users with encrypted passwords cannot login into Plesk after upgrade to 10.x version

Applicable to:

  • Plesk 11.0 for Linux
  • Plesk 9.5.4 for Linux

Symptoms

Users are not able to login into Plesk after an upgrade to the 10.x version. The following error is displayed:

Error: You have entered incorrect username or password.

The users had an encrypted password before the upgrade.

Cause

Plesk 10.x doesn't support users with encrypted passwords.

Resolution

There is no workaround at the moment for this issue.

The only resolution is to change the password for those users who have encrypted passwords before the upgrade.

To get a list of mail users with encrypted passwords:

# MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa -e 'select mail_name, domains.name as domain_name from domains, accounts, mail where domains.id=mail.dom_id and mail.account_id=accounts.id and accounts.type like "%crypt%";'

To get a list of domain administrators with encrypted passwords:

# MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa -e 'select domains.name as domain_name from domains, accounts, dom_level_usrs where domains.id=dom_level_usrs.dom_id and dom_level_usrs.account_id=accounts.id and accounts.type like "%crypt%";'

To get a list of clients/resellers with encrypted passwords:

# MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa -e 'select login from clients, accounts where clients.account_id=accounts.id and accounts.type like "%crypt%";'
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