The error occurs when we are logging to Plesk and creating an email account. If the first one works, it always fails on the second one.
We have applied fix /en/213409709 but this did not fix the problem.
Error: Unable to update the mail account properties:Can't open domain. Domain: domain.tld [domain.tld]. Reason: Failed to log in. at (SmarterMail::SMDomain::throwDomainError line 881) at execute console command --add-mailname(vconsoleapp::start line 97) at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\mailmng.exe" --add-mailname "--domain-name=domain.tld" "--mailname=test12" "--password=*"(vconsoleapp::run line 107) (Error code 1)
Make sure also that Plesk has access to SmarterMail service (the valid password is configured in "Tools & Settings" -> ServerComponents -> SmarterMail ). If you see the yellow icon as on the screenshot below it means that Plesk was not able to establish connection to SmarterMail.
Execute the command given below:
"%plesk_bin%\\defpackagemng.exe" --update --type=mailserver --package=smartermail