DNS Settings page is not working. invalid URL was requested.

Created:

2016-11-16 12:47:38 UTC

Modified:

2017-04-24 12:11:31 UTC

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DNS Settings page is not working. invalid URL was requested.

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

  1. Accessing domains DNS Settings in Home > Domains > example.com page produces following error:

    Error: Invalid URL was requested.
  2. The following error can be found in autoinstaller3.log :

    [2016-06-28 15:24:15.201385] Error: can't apply patch panel-12.5.30~patch38
    The process cannot access the file because it is being used by another process. (Error code 32) at rename file C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\application\\smb\\controllers\\.aiupd_25947\\DnsZoneController.php.new to C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\application\\smb\\controllers\\DnsZoneController.php

Cause

One of Plesk microupdates was not installed properly, DnsZoneController.php file was not upgraded and is missing.

Resolution

  1. Unpack plesk.msi package into C:\ mp folder using the following command in command prompt:

     msiexec /a C:\\ParallelsInstaller\\parallels\\PANEL-WIN_12.5.30\\dist-msi-Microsoft-2003-i386\\plesk.msi TARGETDIR=C:\ mp\\ /qn
  2. Copy missing file DnsZoneController.php from C:\ mp\\Program Files\\Parallels\\Plesk\\admin\\application\\smb\\controllers into the %plesk_dir%\\admin\\application\\smb\\controllers\\ directory.

  3. Install patches from command prompt as follows:

    "%plesk_dir%\\admin\\bin\\ai.exe" --select-product-id panel --select-release-current --reinstall-patch --install-component base
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