Backup Manager consumes all cpu, and can not be opened

Created:

2016-11-16 12:47:37 UTC

Modified:

2017-08-16 16:51:32 UTC

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Backup Manager consumes all cpu, and can not be opened

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 10.x for Linux
  • Plesk Onyx for Linux
  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux

Symptoms

Backup Manager hangs and cannot be opened. It creates processes which consume cpu.

Cause

When you open Backup Manager, it reads information about existing tasks from these directories :

/usr/local/psa/PMM/rsessions
/usr/local/psa/PMM/sessions
/usr/local/psa/PMM/tasks

The process stuck if there are corrupted records.

Resolution

Clean the directories:

~# rm -rf /usr/local/psa/PMM/rsessions/*
~# rm -rf /usr/local/psa/PMM/sessions/*
~# rm -rf /usr/local/psa/PMM/tasks/*

Note: the directories contain logs files for previous backup/restoration tasks.

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