Online Store purchase error: The value you entered is invalid

Created:

2016-11-16 12:47:33 UTC

Modified:

2017-04-24 12:11:36 UTC

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Online Store purchase error: The value you entered is invalid

Applicable to:

  • Plesk 12.0 for Linux

Symptoms

When trying to place an order in Odin online store, the following error is shown:

Error: The value you entered is invalid. Please correct it and try again.

Cause

Wrong billing information entered.

Resolution

Check that your billing information is correct and your card is valid.

Make sure the following details are entered correctly:

  • the name on card;
  • card's number;
  • card's expiration date;
  • card type: Visa, MasterCard, etc.

If you have a Debit Visa card, please select Visa-Debit option in Credit Card Type drop-down list. "Issue number" and "Start date" fields are optional. If you do not have this information on your card, please leave these fields empty.

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