Website published with Parallels Web Presence Builder is not available via site URL

Created:

2016-11-16 12:47:31 UTC

Modified:

2016-12-21 19:13:31 UTC

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Website published with Parallels Web Presence Builder is not available via site URL

Symptoms

A site created with Parallels Web Presence Builder is published to domain %domain.tld% . However the site is not available via URL http://%domain.tld% .

Cause

  1. Domain name %domain.tld% where to the site is published is resolved to another IP Address.

    • [ For Plesk and POA ] Verify the domain name is resolved correctly - it should be resolved to the IP Address to which it's assigned in Plesk/POA. For Plesk:

      [root@pp115 ~]# /usr/local/psa/bin/domain --info %domain.tld% | grep 'IP address'
      IP address: 10.39.86.14
      [root@pp115 ~]# ping %domain.tld%
      PING DOMAIN.TLD (10.39.86.14) 56(84) bytes of data.
    • [ Standalone ] Verify the domain name is resolved to the same IP address as set in the site's publishing settings.

  2. The IP address to which the website is bound is not accessible from outside or is functioning improperly. Get IP Address to which domain name %domain.tld% is resolved on Parallels Web Presence Builder server:

    [root@wpb_host ~]# ping %domain.tld%
    PING %domain.tld% (123.123.123.123) 56(84) bytes of data.
    64 bytes from %domain.tld% (123.123.123.123): icmp_seq=1 ttl=64 time=0.026 ms

    Verify the IP Address is accessible from outside of local network:

    [root@external ~]# ping 123.123.123.123
    PING 123.123.123.123 (123.123.123.123) 56(84) bytes of data.
    64 bytes from %domain.tld% (123.123.123.123): icmp_seq=1 ttl=64 time=0.026 ms

Resolution

  1. Reconfigure domain DNS settings to make the domain be resolved correctly.

  2. Contact system administrator to make IP Address 123.123.123.123 be available from outside of your network.

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