How to enable custom error pages for a domain in Plesk

In Plesk, go to Domains > example.com > File Manager > click Home directory > then click and create a new directory for your custom error pages (For example, custom_error_pages).

Create/upload your HTML error pages to the newly created directory.

Configure error pages:

Note: Add only those error code lines, for which custom error pages exist in your directory.

• If Proxy Mode is enabled at Domains > example.com > Apache & nginx Settings:

  Go to Domains > example.com > Apache & nginx Settings and add the following content to the Additional directives for HTTP and Additional directives for HTTPS. Replace custom_error_pages in each line, if your directory has a different name:

  CONFIG_TEXT: Alias /custom_error_pages /var/www/vhosts/example.com/custom_error_pages
  
  ErrorDocument 400 /custom_error_pages/bad_request.html
  ErrorDocument 401 /custom_error_pages/unauthorized.html
  ErrorDocument 403 /custom_error_pages/forbidden.html
  ErrorDocument 404 /custom_error_pages/not_found.html
  ErrorDocument 405 /custom_error_pages/method_not_allowed.html
  ErrorDocument 406 /custom_error_pages/not_acceptable.html
  ErrorDocument 407 /custom_error_pages/proxy_authentication_required.html
  ErrorDocument 412 /custom_error_pages/precondition_failed.html
  ErrorDocument 414 /custom_error_pages/request-uri_too_long.html
  ErrorDocument 415 /custom_error_pages/unsupported_media_type.html
  ErrorDocument 500 /custom_error_pages/internal_server_error.html
  ErrorDocument 501 /custom_error_pages/not_implemented.html
  ErrorDocument 502 /custom_error_pages/bad_gateway.html
  ErrorDocument 503 /custom_error_pages/maintenance.html

• If Proxy Mode is disabled at Domains > example.com > Apache & nginx Settings:

  Add the following content to the Additional nginx directives field:

  CONFIG_TEXT: fastcgi_intercept_errors on;
  
  location ^~ /custom_error_pages/ { root /var/www/vhosts/example.com/; }
  
  error_page 400 /custom_error_pages/bad_request.html;
  error_page 401 /custom_error_pages/unauthorized.html;
  error_page 403 /custom_error_pages/forbidden.html;
  error_page 404 /custom_error_pages/not_found.html;
  error_page 405 /custom_error_pages/method_not_allowed.html;
  error_page 406 /custom_error_pages/not_acceptable.html;
  error_page 407 /custom_error_pages/proxy_authentication_required.html;
  error_page 412 /custom_error_pages/precondition_failed.html;
  error_page 414 /custom_error_pages/request-uri_too_long.html;
  error_page 415 /custom_error_pages/unsupported_media_type.html;
  error_page 500 /custom_error_pages/internal_server_error.html;
  error_page 501 /custom_error_pages/not_implemented.html;
  error_page 502 /custom_error_pages/bad_gateway.html;
  error_page 503 /custom_error_pages/maintenance.html;

In Plesk, go to Domains > example.com > File Manager > click and create a new directory for your custom error pages (For example, custom_error_pages) inside the httpdocs directory.

Note: If the domain has a custom document root (e.g. httpdocs/website) at Domains > example.com > Hosting Settings, create the directory for custom error pages there (httpdocs/website/custom_error_pages).

Create/upload your PHP error pages to the newly created directory.

Configure error pages:

Note: Add only those error code lines, for which custom error pages exist in your directory.

• If Proxy Mode is enabled at Domains > example.com > Apache & nginx Settings:

  Go to Domains > example.com > Apache & nginx Settings and add the following content to the Additional directives for HTTP and Additional directives for HTTPS. Replace custom_error_pages in each line, if your directory has a different name:

  CONFIG_TEXT: ProxyErrorOverride on
  <Location /custom_error_pages/>
  ProxyErrorOverride off
  </Location>
  
  ErrorDocument 400 /custom_error_pages/bad_request.php
  ErrorDocument 401 /custom_error_pages/unauthorized.php
  ErrorDocument 403 /custom_error_pages/forbidden.php
  ErrorDocument 404 /custom_error_pages/not_found.php
  ErrorDocument 405 /custom_error_pages/method_not_allowed.php
  ErrorDocument 406 /custom_error_pages/not_acceptable.php
  ErrorDocument 407 /custom_error_pages/proxy_authentication_required.php
  ErrorDocument 412 /custom_error_pages/precondition_failed.php
  ErrorDocument 414 /custom_error_pages/request-uri_too_long.php
  ErrorDocument 415 /custom_error_pages/unsupported_media_type.php
  ErrorDocument 500 /custom_error_pages/internal_server_error.php
  ErrorDocument 501 /custom_error_pages/not_implemented.php
  ErrorDocument 502 /custom_error_pages/bad_gateway.php
  ErrorDocument 503 /custom_error_pages/maintenance.php

• If Proxy Mode is disabled at Domains > example.com > Apache & nginx Settings:

  Add the following content to Additional nginx directives field:

  CONFIG_TEXT: fastcgi_intercept_errors on;
  
  error_page 400 /custom_error_pages/bad_request.php;
  error_page 401 /custom_error_pages/unauthorized.php;
  error_page 403 /custom_error_pages/forbidden.php;
  error_page 404 /custom_error_pages/not_found.php;
  error_page 405 /custom_error_pages/method_not_allowed.php;
  error_page 406 /custom_error_pages/not_acceptable.php;
  error_page 407 /custom_error_pages/proxy_authentication_required.php;
  error_page 412 /custom_error_pages/precondition_failed.php;
  error_page 414 /custom_error_pages/request-uri_too_long.php;
  error_page 415 /custom_error_pages/unsupported_media_type.php;
  error_page 500 /custom_error_pages/internal_server_error.php;
  error_page 501 /custom_error_pages/not_implemented.php;
  error_page 502 /custom_error_pages/bad_gateway.php;
  error_page 503 /custom_error_pages/maintenance.php;

In Plesk, go to Domains > example.com > Hosting Settings and make sure that the Custom error documents setting is enabled.

Go to Domains > example.com > Virtual Directories > Error Documents tab > click on a required error page and make sure that it has a File type.

Go to File Manager > error_docs > click on a required custom document and modify it according to your needs. Here is a list of the error pages names:

PLESK_INFO: 400 Bad File Request - bad_request.html
401 Unauthorized - unauthorized.html
403 Forbidden/Access denied - forbidden.html
404 Not Found - not_found.html
405 Method Not Allowed - method_not_allowed.html
406 Not Acceptable - not_acceptable.html
407 Proxy Authentication Required - proxy_authentication_required.html
412 Precondition Failed - precondition_failed.html
414 Request-URI Too Long - request-uri_too_long.html
415 Unsupported Media Type - unsupported_media_type.html
500 Internal Server Error - internal_server_error.html
501 Not Implemented - not_implemented.html
502 Bad Gateway - bad_gateway.html
503 Service Temporarily Unavailable - maintenance.html

In Plesk, go to Domains > example.com > Hosting Settings and make sure that the Custom error documents setting is enabled.

Go to File Manager > httpdocs and create your custom error pages.

Once created, go to Domains > example.com > Virtual Directories > Error Documents tab and click on a required error page.

Change its type to URL and specify the Location of the custom error page. For example, if the file not_found.php is located in httpdocs, the location will be http://example.com/not_found.php (or https://example.com/not_found.php if the website is using a secure connection). Click OK to apply the changes.

Now open a non-existent page in a browser to check newly configured custom error page.

Note for Plesk administrators: If a non-existent page on this website is opened directly on a Plesk server, a default IIS page will appear. This is behavior by default.