- Plesk 11.5 for Windows
- Plesk 11.5 for Linux
- Web Presence Builder 11.5 for Linux
A site with
domain name (e.g. домен.тлд) was published with
Parallels Presence Builder
. The following error occurs when I click the "
" button in
Your message could not be sent due to an internal error. Please contact the website administrator by other means to notify about this issue.
Such behavior is considered to be a software issue. The fix will be included in future Parallels Plesk Panel updates released after 11.5.11. You can track it using the following ID:
PPPM-1413 - Contact form of WPB does not work in IE
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Hotfix for Parallels Web Presence Builder 11.5.11
Fixed file /usr/local/sb/resources/site/modules/contact/send.php is attached .
To install the fix download the file to the server where Parallels Web Presence Builder is installed:
~# wget https://support.plesk.com/hc/article_attachments/115004384249/send.php
Backup original file (just in case), replace it with the fixed file and correct permissions:
~# cp /usr/local/sb/resources/site/modules/contact/send.php /usr/local/sb/resources/site/modules/contact/send.php.bak
~# mv ./send.php /usr/local/sb/resources/site/modules/contact/send.php
~# chmod 644 /usr/local/sb/resources/site/modules/contact/send.php
~# chown root:root /usr/local/sb/resources/site/modules/contact/send.php
Remember to publish the site to apply the changes.
Note : the fix is applicable when PHP-5.3 or higher is installed on the server.