Contact Form does not work in Internet Explorer for IDN domains

Created:

2016-11-16 12:47:26 UTC

Modified:

2017-08-16 17:00:53 UTC

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Contact Form does not work in Internet Explorer for IDN domains

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 11.x for Linux
  • Web Presence Builder for Linux

Symptoms

A site with IDN domain name (e.g. домен.тлд) was published with Parallels Presence Builder . The following error occurs when I click the " Send " button in Contact Form with Internet Explorer web-browser:

Your message could not be sent due to an internal error. Please contact the website administrator by other means to notify about this issue.

Cause

Such behavior is considered to be a software issue. The fix will be included in future Parallels Plesk Panel updates released after 11.5.11. You can track it using the following ID:

PPPM-1413 - Contact form of WPB does not work in IE

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Hotfix for Parallels Web Presence Builder 11.5.11

Fixed file /usr/local/sb/resources/site/modules/contact/send.php is attached .

To install the fix download the file to the server where Parallels Web Presence Builder is installed:

~# wget https://support.plesk.com/hc/article_attachments/115004384249/send.php

Backup original file (just in case), replace it with the fixed file and correct permissions:

~# cp /usr/local/sb/resources/site/modules/contact/send.php /usr/local/sb/resources/site/modules/contact/send.php.bak
~# mv ./send.php /usr/local/sb/resources/site/modules/contact/send.php
~# chmod 644 /usr/local/sb/resources/site/modules/contact/send.php
~# chown root:root /usr/local/sb/resources/site/modules/contact/send.php

Remember to publish the site to apply the changes.

Note : the fix is applicable when PHP-5.3 or higher is installed on the server.

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