Unable to open Plesk: The user name or password that is specified for the identity may be incorrect, or the user may not have batch logon rights

Created:

2016-11-16 12:47:05 UTC

Modified:

2017-08-08 13:31:03 UTC

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Unable to open Plesk: The user name or password that is specified for the identity may be incorrect, or the user may not have batch logon rights

Applicable to:

  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

1) Unable to open Plesk: the page does not load.

2) Application Pool is stopped. Trying to restart it does not work: it is started, then is stopped again.

3) The following error is displayed in Event Viewer:

The identity of application pool PleskControlPanel is invalid. The user name or password that is specified for the identity may be incorrect, or the user may not have batch logon rights. If the identity is not corrected, the application pool will be disabled when the application pool receives its first request.  If batch logon rights are causing the problem, the identity in the IIS configuration store must be changed after rights have been granted before Windows Process Activation Service (WAS) can retry the logon. If the identity remains invalid after the first request for the application pool is processed, the application pool will be disabled. The data field contains the error number.

Cause

psaadm user does not have enough permissions in Local Group Policy

Resolution

Add psaadm user in Local Group Policy Editor:

Windows Settings > Security Settings > Local policies > User Rights Assignment:

  • Log on as a batch job;
  • Log on as a service.
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