Blank page is shown when accessing phpMyAdmin

Created:

2016-11-16 12:47:04 UTC

Modified:

2017-04-24 11:20:31 UTC

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Blank page is shown when accessing phpMyAdmin

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Symptoms

Blank page is shown when accessing phpMyAdmin through Plesk hostname or domain name https://domain.tld:8443 .

Cause

Domain name resolves to another IP address.

Resolution

phpMyAdmin is accessible by login to Plesk only. Make sure that Plesk hostname or domain name, that you use for Plesk connection (https://domain.tld:8443), resolves to Plesk server's IP address.

  • Make sure that your hostname resolves to your server, where Plesk is installed:

    # nslookup domain.tld

    Non-authoritative answer:
    Name: domain.tld
    Address: 1.2.3.4
  • If it resolves to another IP address, please verify DNS setting with your hosting support.

  • You can get proper access to the phpMyAdmin page using Plesk IP address instead of hostname:

    https://1.2.3.4:8443
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