Applicable to:
- Plesk 11.x for Linux
Symptoms
The following error is shown when trying to save hosting preferences for the example.com domain through Plesk:
Home > Subscriptions > example.com > Websites & Domains > Web Hosting Access -> click OK
PLESK_ERROR: Error: Plain password could not be obtained.
Cause
The error is caused by an invalid password type of the domain system user.
Resolution
Change the password of the domain FTP user through Plesk ( Home > Subscriptions > example.com > Websites & Domains > Web Hosting Access: Password ) or connect to the server via SSH and change it with CLI:
# /usr/local/psa/bin/domain --update example.com -passwd NEW_PASSWORD
Plesk will save the password with a valid type.
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