Unable to connect to a Plesk server via FTP in the passive mode

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    Robert Ricci

    This falls short of a complete resolution.

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    Lev Iurev

    @Robert Ricci could you please provide me with more details on that?

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    Ameenullah S

    i am having the same issue: shows Network error: connection refused!

    Is it secure to open ports for passive-ports??

    any one have the correct solution.

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    Lev Iurev

    @Ameenullah S yes, it is secure

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    lostadmin

    This article must be the most obscure article of all. I have an IONOS cloud dedicated server with Plesk installed. I'm having problems with connecting using FTP even if I created an ftp account through Plesk. As a side note, I can connect using sftp using my default domain user but I can not connect using other ftp users that I created. This article should have been clearer because the problem is a bit obscure in its nature.

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    Ivan Postnikov

    Hello lostadmin

    Thank you for the feedback.

    SFTP is a different protocol based on SSH.

    The FTP issue requires additional investigation. Consider submitting a support request directly to us or to our partner, in case the license was purchased from one of them.

     

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    lostadmin (Edited )

    Hello Ivan Postnikov

    I solved the problem contacting IONOS, somehow they restricted the port configurations. By default they configure their own firewall. I knew it but I couldn't configure the passive ports. If I were this article's writer, I would add IONOS to the article since they were one of the biggest cloud service provider in Europe (my client is from Germany). I contacted them and there was no plesk issue. By the way I know that sftp and ftp are completely different protocols.

    Thanks.

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    Ivan Postnikov

    Hello lostadmin

    Thank you for the information.

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