Unable to log in to FTP server: 530 Login incorrect

Created:

2016-11-16 12:46:11 UTC

Modified:

2017-04-24 12:12:20 UTC

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Unable to log in to FTP server: 530 Login incorrect

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

Unable to log in to FTP:

530 Login incorrect.
Login failed.
Remote system type is UNIX.
Using binary mode to transfer files.

Cause

Passive ports are blocked by Plesk firewall.

Resolution

Add passive ports specified in /etc/proftpd.conf to Plesk Firewall:

Go to Plesk > Tools & Settings > Firewall .

Specify the following:

  • Rule name.
  • Match direction: Incoming .
  • Action: Allow .
  • Add port or port range: set passive ports range specified in /etc/proftpd.conf . Leave the TCP option selected.
  • Click Add - OK - Apply Changes - Activate
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