Plesk upgrade fails: Access is denied: "C:\\ParallelsInstaller\\parallels\\PANEL-WIN_12.0.18\\examine_launcher.exe.tmp

Created:

2016-11-16 12:45:32 UTC

Modified:

2017-05-11 09:36:47 UTC

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Plesk upgrade fails: Access is denied: "C:\\ParallelsInstaller\\parallels\\PANEL-WIN_12.0.18\\examine_launcher.exe.tmp

Applicable to:

  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux
  • Plesk 12.5 for Windows

Symptoms

An attempt to upgrade Plesk fails with the following error:

ERROR: Unexpected 'class boost::filesystem::filesystem_error' caught: boost::filesystem::rename: Access is denied: "C:\\ParallelsInstaller\\parallels\\PANEL-WIN_12.0.18\\examine_launcher.exe.tmp", "C:\\ParallelsInstaller\\parallels\\PANEL-WIN_12.0.18\\examine_launcher.exe"

The file is in "DELETE PENDING" status in Process Monitor utility

Cause

During the Plesk installation or upgrade "examine_launcher.exe" is downloaded twice to the same location. The second attempt fails because initially downloaded file cannot be replaced. It happens because the deleting of this file by system takes long time.

Resolution

It is required to start "Application Experience" service under Start -> Administrative Tools -> Services and then start upgrade again.

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