Plesk upgrade offers to install Plesk instead of upgrade on Windows

Refers to:

  • Plesk 12.5 for Windows

Created:

2016-11-16 12:45:09 UTC

Modified:

2016-12-21 19:07:56 UTC

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Plesk upgrade offers to install Plesk instead of upgrade on Windows

Symptoms

Plesk upgrade offers to install Plesk instead of upgrade. The following menus are shown running 'Plesk installer' in console (ai.exe --console):

Components Parameters Specification

===============================================================================

1 components selected for installation require that you specify certain settings.
Now you need to define each parameter you will be asked for.

N) Start specifying parameters for all components,
L) Return to primary components list, Q) Cancel installing
Select an action [N]:

1) Component: Base packages of Plesk

Specify the directory where Plesk should be installed.
Plesk installation directory [C:\\Program Files (x86)\\Parallels\\Plesk\\]:

Cause

Corrupted/removed Plesk 'panel' component from Windows Registy.

Resolution

Restore server/registry from backup.

Otherwise, contact Plesk technical support.

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