Unable to log in Plesk, login screen hangs.

Created:

2016-11-16 12:45:02 UTC

Modified:

2017-06-09 03:13:21 UTC

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Unable to log in Plesk, login screen hangs.

Applicable to:

  • Plesk for Windows

Symptoms

Login to Plesk hangs. The following error appears in %plesk_dir%\\admin\\log\\php_error.log :

PHP Warning: touch(): Unable to create file C:\\Program Files (x86)\\Parallels\\Plesk\\/var/modules/plesk-mobile//installed-migrations.txt because Permission denied

Cause

Permissions are not set properly for directory:

%plesk_dir%\\var\\modules\\plesk-mobile

Resolution

Make sure that valid read/write permissions are set to psaadm user:

C:\\Program Files (x86)\\Parallels\\Plesk\\var\\modules>icacls plesk-mobile | findstr psaadm
USER-HOST\\psaadm:(OI)(CI)(F)

If not, run Plesk Reconfigurator > Repair Plesk installation > Plesk File Security

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