Auto-reply is disabled in MailEnable

Created:

2016-11-16 12:44:32 UTC

Modified:

2017-08-08 13:45:02 UTC

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Auto-reply is disabled in MailEnable

Applicable to:

  • Plesk for Windows

Symptoms

Auto-reply for a mailbox is enabled in Plesk, however when looking at the mailbox properties in the MailEnable Administrator interface, there is no auto-reply enabled.

Cause

Even though Plesk does not enable auto-reply in MailEnable by default, the autoresponder should work. Plesk uses an internal logic to send the messages/autoreply/carry out checking by antiviruses.

MailEnable calls the Plesk internal backend utility when a message is received/sent/delivered and Plesk performs all mail filtering and takes action.

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