Website statistics does not display visits even after the daily task is ran

Created:

2016-11-16 12:44:22 UTC

Modified:

2017-04-24 12:13:29 UTC

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Website statistics does not display visits even after the daily task is ran

Applicable to:

  • Plesk 11.0 for Linux
  • Plesk

Symptoms

Visits are not displayed in the statistics page after the daily statistics calculation.

Cause

Statistics calculation runs once a day, during the night in majority of cases. In case if the website was accessed after the statistics calculation, or during the time when statistics already parsed the log and started the statistics page creation process, the page visit will not be accounted in the stats and will not appear in the statistics. In this case statistics for the day will stay empty before the net calculation by cron.

Resolution

Wait for the next day or run the calculation manually with the following command:

  1. For one domain:

    /usr/local/psa/admin/sbin/statistics --calculate-one --domain-name=

  2. For all the domains by running the daily task:

    /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php

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