Reseller and client accounts does not backed up with full server dump. Reseller is skipped from backup due to error.

Created:

2016-11-16 12:43:50 UTC

Modified:

2017-04-24 12:13:46 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Reseller and client accounts does not backed up with full server dump. Reseller is skipped from backup due to error.

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

  1. One of the following errors occur in Plesk Web interface:

    Warning: reseller "Reseller_name"
    reseller Reseller_name is skipped from backup due to error: 'undef' value passed to XmlNode::setAttribute for 'id' at /opt/psa/PMM/agents/shared/XmlNode.pm line 110.

    Warning: reseller "Reseller_name"
    Broken referencial integrity: Account password is not found for client

    Warning: domain "domain.tld"
    Broken referencial integrity: Mail id 28 is not found in mail

    However all the entries exist in the database:

    mysql> select mail_name from mail where  id=28;
    +------------+
    | mail_name |
    +------------+
    | mail_name |
    +------------+

    mysql> select * from accounts where password is NULL;
    Empty set (0.00 sec)
  2. Plesk Database repair utility returns errors like:

    # plesk repair db -n -verbose  | grep -A 2  WARNING
    rows in the table 'domains' with id = 6 ........................... [WARNING]
    Broken references in table 'data_bases':

Cause

Internal software issue #PPPM-3941 . The issue has been fixed in Plesk 12.5 MU#21 .

Resolution

Apply latest Plesk microupdates .

Have more questions? Submit a request
Please sign in to leave a comment.