Reseller and client accounts does not backed up with full server dump. Reseller is skipped from backup due to error.

Refers to:

  • Plesk 12.5 for Linux

Created:

2016-11-16 12:43:50 UTC

Modified:

2016-12-21 19:04:51 UTC

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Reseller and client accounts does not backed up with full server dump. Reseller is skipped from backup due to error.

Symptoms

  1. One of the following errors occur in Plesk Web interface:

    Warning: reseller "Reseller_name"
    reseller Reseller_name is skipped from backup due to error: 'undef' value passed to XmlNode::setAttribute for 'id' at /opt/psa/PMM/agents/shared/XmlNode.pm line 110.

    Warning: reseller "Reseller_name"
    Broken referencial integrity: Account password is not found for client

    Warning: domain "domain.tld"
    Broken referencial integrity: Mail id 28 is not found in mail

    However all the entries exist in the database:

    mysql> select mail_name from mail where  id=28;
    +------------+
    | mail_name |
    +------------+
    | mail_name |
    +------------+

    mysql> select * from accounts where password is NULL;
    Empty set (0.00 sec)
  2. Plesk Database repair utility returns errors like:

    # plesk repair db -n -verbose  | grep -A 2  WARNING
    rows in the table 'domains' with id = 6 ........................... [WARNING]
    Broken references in table 'data_bases':

Cause

Internal software issue #PPPM-3941 . The issue has been fixed in Plesk 12.5 MU#21 .

Resolution

Apply latest Plesk microupdates .

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