Cannot add or edit FTP accounts - "Empty error message from utility"

Created:

2016-11-16 12:43:43 UTC

Modified:

2017-08-16 16:28:55 UTC

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Cannot add or edit FTP accounts - "Empty error message from utility"

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.5 for Windows

Symptoms

When trying to create or modify an FTP account from Parallels Plesk Panel I get the following error message:

  Error: Unable to update FTP account: Unable to create web user: Update FTP user failed: ftpmng --add-user failed: Empty error message from utility.

Cause

.security file for the domain is corrupted.

Resolution

Back up the %plesk_vhosts%\\domain.tld\\.security file and run:

websrvmng.exe --reconfigure-vhost --vhost-name=domain.tld

where domain.tld is the name of the affected domain.

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