- Plesk 11.x for Windows
- Plesk 12.0 for Windows
- Plesk 12.5 for Windows
- Plesk Onyx for Windows
MailEnable autoresponder does not send an autoreply.
In MailEnable Management > Servers > localhost > Servers and Connectors > SMTP > Logs > Activity > SMTP-Activity-date.log following message can be found:
CONFIG_TEXT: 127.0.0.1 AUTH xxxxx 504 Invalid Username or Password 34 18 postmaster@localhost
CONFIG_TEXT: AUTH xxxxxx 504 User Account has been disabled by the mail administrator 62 18 postmaster@localhost
OR nothing can be found in logs.
Account postmaster@localhost is missed or disabled in MailEnable Management or registry.
Go to MailEnable Management > Messaging Manager > Post Offices and check whether postmaster user exists under localhost domain. If postmaster user absent:
- Delete localhost domain from MailEnable Management.
- Disable and enable option Use the mail server installed with Plesk and the default mail account created by Plesk in Plesk > Tools & Settings > External SMTP Server.
Domain with postmaster@localhost will be recreated by Plesk automatically.
If steps above did not help. Refer the KB article: The "Auto-Reply" option is not working in Plesk