MailEnable autoresponder does not send an autoreply

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 12:43:40 UTC

Modified:

2016-12-21 19:04:24 UTC

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MailEnable autoresponder does not send an autoreply

Symptoms

MailEnable autoresponder does not send an autoreply.

In MailEnable Management > Servers > localhost > Servers and Connectors > SMTP > Logs > Activity > SMTP-Activity-date.log following message can be found:

127.0.0.1   AUTH    xxxxx   504 Invalid Username or Password    34  18  postmaster@localhost

Cause

Account postmaster@localhost is missed in MailEnable Management.

Resolution

Go to MailEnable Management > Messaging Manager > Post Offices and check whether postmaster user exists under localhost domain.If postmaster user does not exist:

  1. Delete localhost domain from MailEnable Management.
  2. Disable and enable option Use the mail server installed with Plesk and the default mail account created by Plesk in Plesk > Tools & Settings > External SMTP Server .

Domain postmaster@localhost will be recreated automatically in MailEnable Management.

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