Webmail add contact failed


2016-11-16 12:43:33 UTC


2017-08-16 16:11:08 UTC


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Webmail add contact failed

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux


The following error appears when trying to add new contact to Horde Address Book:

There was an error in adding the new contact. Contact your system administrator for further help.


Horde database inconsistency. Most probably the reason is unsuccessful upgrade.


To resolve the issue you may restore a clean consistent Horde database from the attachment.

NOTE: All custom settings that were set up in Horde will be lost in this case !!!

  1. Download attached file to customer's server.

  2. Create backup cope of the existent Horde database with the following command:

    mysqldump -uadmin -p`cat /etc/psa/.psa.shadow` horde > backup_horde.sql
  3. Drop it with:

    echo "DROP DATABASE horde" | mysql -uadmin -p`cat /etc/psa/.psa.shadow`.
  4. Restore the copy you downloaded in first step:

    cat horde.sql | mysql -uadmin -p`cat /etc/psa/.psa.shadow`
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