Migration from other hosting panels (Confixx, Helm, etc.) with
panel migratortool fails to transfer customers/subscriptions which have a subdomain, such as
| | An error occurred during domain creation: unable to set domain name: Unable to create the domain webmail.example.com because a DNS record pointing to the host webmail.example.com already exists.
In other cases, such issue may occur if there are two different subscriptions on source server with names as following:
This is Plesk internal issue with ID #PMT-2580 , which is considered to be fixed in future Plesk updates.
Try either of the following:
Temporarily remove A record for webmail.example.com from Tools & Settings > DNS Templates in Plesk, perform migration and add it back.
subname.example.comA record from DNS setttings of
example.comin Home > Domains > example.com and run migration once again.