Plesk login is not working: Unable to connect

Created:

2016-11-16 12:42:34 UTC

Modified:

2017-08-08 13:12:53 UTC

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Plesk login is not working: Unable to connect

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

Plesk login is not working. The following error is shown in web browser:

Unable to connect

Cause

Plesk packages are missing from the system:

# ./plesk-installer

Please select the components of Plesk you want to install:

1. [ ] Plesk <===========================
2. [=] BIND DNS server
3. [ ] PostgreSQL server

Resolution

  1. Back up Plesk database

    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysqldump -uadmin psa > /root/psa.dump2
  2. Install Plesk component using autoinstaller:

    # ./plesk-installer
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