Switch off auto-reply on function does not work

Created:

2016-11-16 12:42:31 UTC

Modified:

2017-06-24 10:02:59 UTC

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Switch off auto-reply on function does not work

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

Auto-reply did not turn off after a specified date.

Switch off auto-reply on function in Mail > Email Addresses > Auto-Reply does not work.

Cause

Daily Maintenance Task was not executed to update this setting.

Resolution

  1. Make sure that mysql server time and system time are the same. Restart mysql in case they differ:

    # date
    Sun Dec 20 04:26:57 SGT 2015

    # plesk db
    mysql> SELECT now();
    +---------------------+
    | now() |
    +---------------------+
    | 2015-12-20 04:27:51 |
    +---------------------+

    # service mysqld restart
  2. Rerun AutoresponderEndDate daily maintenance task:

    # /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f AutoresponderEndDate
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