Unable to create subscription. The plan was not applied: Custom changes in PHP settings

Created:

2016-11-16 12:42:29 UTC

Modified:

2017-08-16 17:05:11 UTC

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Unable to create subscription. The plan was not applied: Custom changes in PHP settings

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

  1. The following error occurs in Plesk web interface after adding a subscription as a reseller:

    Error: The plan was not applied: Custom changes in PHP settings
  2. The same error is in /var/log/plesk/panel.log :

    [2016-01-08 09:55:30] ERR [panel] The plan was not applied: Custom changes in PHP settings
  3. There are custom php settings under subscription's server plan:

    To see if custom php settings login as Administrator and go to Service Plans > name of Subscription's Service Plan > PHP Settings > Additional configuration directives

Cause

This is a software issue #PPPM-3930 . It is fixed in Plesk Onyx.

Resolution

Upgrade to the latest Plesk version .

If upgrade is not possible:

  1. Download the custom fix and unzip it.

  2. Backup the original file:

    # cp /usr/local/psa/admin/plib/Plan/Synchronization/Applier/PhpSettings.php /usr/local/psa/admin/plib/Plan/Synchronization/Applier/PhpSettings.php.old
  3. Replace the old file with the fixed one:

    # mv PhpSettings.php /usr/local/psa/admin/plib/Plan/Synchronization/Applier/PhpSettings.php

Attachments:

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