Unable to create a new customer: The process cannot access the file because it is being used by another process.

Created:

2016-11-16 12:42:25 UTC

Modified:

2017-08-08 13:29:54 UTC

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Unable to create a new customer: The process cannot access the file because it is being used by another process.

Applicable to:

  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

When trying to create a new subscription, the following error appears:

Error: The process cannot access the file because it is being used by another process. (Exception from HRESULT: 0x80070020) In Microsoft.Web.Administration module Exception type: System.IO.FileLoadException at Microsoft.Web.Administration.Interop.IAppHostMethodInstance.Execute() at Microsoft.Web.Administration.Site.Start() at IISWebSite.startStop(IISWebSite* , Boolean start) at IISWebSite.start(IISWebSite* ) at configHosting(test.tst)(WebServerAdapter::configHosting line 408) at configHosting(test.tst)(WebServerManager::configHosting line 3011) at execute console command --install-vhost(vconsoleapp::start line 100) at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin64\\websrvmng.exe" --install-vhost "--vhost-config=tmpECEB.tmp"(vconsoleapp::run line 116) (Error code 1)

The following error is in %plesk_dir%\\admin\\logs\\php_error.log :

ERR [panel] Could not open socket

Cause

Another service is listening to TCP port 80 or 443 .

Resolution

  1. Run cmd.exe , execute netstat -aon | find ":80" , and see something like:

    C:\\Users\\Administrator>netstat -aon | find ":80"
    TCP 0.0.0.0:80 0.0.0.0:0 LISTENING 14008
    TCP 0.0.0.0:8090 0.0.0.0:0 LISTENING 14008
  2. Use Windows Task Manager to determine the service by its PID (PID 14008 in the example above).

  3. Stop the service.

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