Cannot publish a domain in Web Presence Builder: Unable to create file

Created:

2016-11-16 12:42:24 UTC

Modified:

2017-04-24 12:14:40 UTC

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Cannot publish a domain in Web Presence Builder: Unable to create file

Applicable to:

  • Plesk 11.5 for Windows

Symptoms

The following error appears in Web Presence Builder after publishing progress comes up to 98%:

Unexpected server behavior. For details, see the product's log files.
Please contact the server administrator.

The following error is shown in %plesk_dir%\\logs\\sitebuilder.log :

2014/01/06 04:55:01:785 2236 6796 2014-01-06T04:55:01+00:00     [EMERG] /sitebuilder/JsonApi/   PleskUtilException: Unable to create file 'C:\\Inetpub\\vhosts\\%domain.tld%\\httpdocs\\bd7a614ea8b4bf5eb5356d3441934ddf_publication_list.xml': (5) Access is denied.
at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\filemng.exe" gymm8app base64 C:\\Inetpub\\vhosts\\%domain.tld%\\httpdocs/bd7a614ea8b4bf5eb5356d3441934ddf_publication_list.xml(RunTime::RunAsUser::run line 260)

where %plesk_dir% is path to Plesk installation directory (e.g., C:\\Program Files (x86)\\Parallels\\Plesk ).

Cause

Invalid permissions to the domain's directory.

Resolution

Fix permissions with:

%plesk_bin%\\reconfigurator.exe /check-permissions=domain.tld

where %plesk_bin% is path to directory with Plesk backend utilities (e.g., C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin ).

Additional information

Cannot publish a Plesk domain with Web Presence Builder: "This user can't sign in because this account is currently disabled"

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