Plesk shows: The license key is invalid. In order to use Plesk, you need to obtain and install a new valid license key

Created:

2016-11-16 12:42:02 UTC

Modified:

2017-05-11 13:22:51 UTC

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Plesk shows: The license key is invalid. In order to use Plesk, you need to obtain and install a new valid license key

Applicable to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

Plesk shows the following error despite of the fact that Plesk installed inside of the supported virtual environment:

Error: The license key is invalid. In order to use Plesk, you need to obtain and install a new valid license key.
The license key is intended only for use with Plesk operating inside the following virtual environments: Virtuozzo Containers, VMWare, Microsoft Hyper-V, Xen, KVM, Parallels Server.

Plesk sees the environment as non-virtual:

C:\\>"%plesk_bin%\\php.exe" -dauto_prepend_file= -r "echo get_virtualization();"
none

The value of SystemBiosVersion parameter in HKEY_LOCAL_MACHINE\\HARDWARE\\DESCRIPTION\\System is correct, e.g. Hyper-V .

Cause

This is Plesk internal issue with ID #PPPM-3220 , which will be fixed in future Plesk updates.

Resolution

As workaround follow the steps below:

  1. Create a backup of original %plesk_bin%\\plesksrv.exe file and replace it with the attached one .
  2. Restart Plesk Management Service.

Attachments:

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