Reseller account is getting suspended after upgrade to Plesk 12.5


2016-11-16 12:41:25 UTC


2017-06-14 10:28:52 UTC


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Reseller account is getting suspended after upgrade to Plesk 12.5

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.5 for Windows

Note: This article has the reference to the issue with the fix available:

  • #PPP-17549 "Resellers converted from customer accounts were suspended if the number of domains they hosted exceeded the limit set for the customer account and the overuse policy was set to “not allowed”."
    Fixed in:
Please consider updating your server:


After upgrade from Plesk 12.0.18 to Plesk 12.5.30 a reseller account is getting suspended with no apparent reason (i.e, no resources overusing) by Plesk Daily Maintenance task.

This reseller account was converted from customer account some time ago before Plesk upgrade.


This is a software issue with internal ID PPP-17549 which has been fixed in Plesk 12.5 MU#3


Install latest Plesk 12.5 micro-updates.

If upgrade is not possible, use the following workaround:

Since max_site value should be ignored for reseller set it to -1 for all such resellers:

  1. Create psa database backup:

    # mysqldump -uadmin -p`cat /etc/psa/.psa.shadow` psa > psa_dump.sql
  2. Login to Plesk database:

    # mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa
  3. Find such values:

    mysql> select, l.limit_name,l.value ,c.pname from Limits as l join clients as c on where c.type='reseller' and l.limit_name="max_site" and l.value <> -1;
  4. Set all such values to -1 :

    mysql> update Limits set value=-1 where id in (select perm_id from clients where type='reseller') and limit_name='max_site';
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