- Plesk for Windows
MailEnable webmail shows one of the following error messages:
Unable to load DLL 'MEAISO.DLL': The specified module could not be found. (Exception from HRESULT: 0x8007007E)"
CONFIG_TEXT: Unable to find an entry point named 'GeoIPValidate' in DLL 'MEAISO.DLL'.
MailEnable could not read the MEAISO.DLL file due to invalid file permissions.
Connect to the Plesk server via RDP.
Start meinstaller.exe in Mail Enable bin installation directory.
Select Common Installation (File Permissions) and click Execute. Wait for the task to complete.
After the task is finished, click View Log.. to check if there were any errors during update. If there are any errors in the log, look for the solution in MailEnable Knowledge Base.
Open MailEnable webmail. If the same issue persists, start the meinstaller.exe utility again and select the option Web application reconfigure and click Execute. Wait for the task to complete.
Open MailEnable webmail again. If this does not help, please contact MailEnable Support for further troubleshooting.