Presence Builder Templates fail to load

Created:

2016-11-16 12:41:22 UTC

Modified:

2017-08-16 15:59:18 UTC

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Presence Builder Templates fail to load

Applicable to:

  • Plesk 11.x for Linux

Symptoms

After installation, configuration and setup of Web Presence Builder, customers cannot load Design Templates. The web interface returns the error " Unable to connect to Parallels Web Presence Builder Server. Please contact your administrator ".

An error in /var/www/vhosts/1/<webspace_id>/log/ssl_error_log :

PHP Fatal error:  Allowed memory size of 25165824 bytes exhausted (tried to allocate 64 bytes) in

/var/www/vhosts/1/100001/webspace/siteapps/ParallelsPresenceBuilderforPA-1/htdocs/include/SB/ORM/Template.php on line 89

!

Cause

Web Presence Builder needs more memory to load the templates than it is currently allowed to use by the Apache configuration.

Resolution

  1. Check that the value for memory_limit of the PHP Resource Limits in the Apache Configuration are properly set to 192M as described in the deployment guide.

  2. Check that the Apache Configuration is Applied state.

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