Applicable to:
- Plesk 11.x for Windows
- Plesk 12.0 for Windows
- Plesk 12.5 for Windows
Symptoms
Modifying of subscriptions settings, for example expiration date or PHP settings, fails:
PLESK_INFO: Error: ProtDirUser_IIS::update() failed: Update Protected Directory #1081 user failed: User 'testuser' doesn't exist. (Error code 1)
Cause
Database of protected directories is corrupted.
Resolution
- Login to the server over RDP
- Execute the following command with administrative privileges:
C:\> "%plesk_cli%\repair.exe" --synchronize-protected-directories-storage
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