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Cannot modify subscriptions settings: Update Protected Directory user failed: User doesn't exist

Pavel Mikhaylov

Updated February 02, 2018 11:32

Applicable to:

Plesk 11.x for Windows
Plesk 12.0 for Windows
Plesk 12.5 for Windows
Plesk Onyx for Windows

Symptoms

Modifying of subscriptions settings, for example, expiration date or PHP settings, fails:

PLESK_INFO: Error: ProtDirUser_IIS::update() failed: Update Protected Directory #1081 user failed: User 'testuser' doesn't exist. (Error code 1)

Cause

Database of protected directories is corrupted.

Resolution

Log into the server via RDP.
Execute the following command with administrative privileges:

C:\> "%plesk_cli%\repair.exe" --synchronize-protected-directories-storage

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