Can not modify subscriptions settings: Error: ProtDirUser_IIS::update() failed: Update Protected Directory #1081 user failed: User 'testuser' doesn't exist. (Error code 1)

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 12:41:17 UTC

Modified:

2016-12-21 18:58:33 UTC

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Can not modify subscriptions settings: Error: ProtDirUser_IIS::update() failed: Update Protected Directory #1081 user failed: User 'testuser' doesn't exist. (Error code 1)

Symptoms

Modify of subscriptions settings (e.g. expiration date) fails with the alike error:

    Error: ProtDirUser_IIS::update() failed: Update Protected Directory #1081 user failed: User 'testuser' doesn't exist. (Error code 1)

Cause

Database of protected directories is corrupted.

Resolution

Execute the following command with administrative privileges:

"%plesk_cli%\\repair.exe" --synchronize-protected-directories-storage
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