[HUB] I purchased a license for Plesk product in Online Store. How can I manage it?

Created:

2016-11-16 12:40:48 UTC

Modified:

2017-06-02 04:28:45 UTC

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[HUB] I purchased a license for Plesk product in Online Store. How can I manage it?

Applicable to:

  • Web Presence Builder
  • Plesk

Symptoms

I purchased a license for Plesk product in Plesk Online Store. Can I manage it?

Resolution

On March 15, 2016, we launched new Online Store powered by cleverbridge AG at Plesk website, new licenses are purchased through the new Online Store since that date. Licenses that were purchased before this date were available for management in the old Online Store system which is going to be shut down any moment (see details here: https://support.plesk.com/hc/en-us/articles/214526745).

Since November 21, 2016, we are fully moving the official Plesk Online Store to cleverbridge AG platform. This means that all license subscriptions purchased before March 15, 2016 need to be moved to cleverbridge AG as well.

If you purchased your license after March 15, 2016 or moved it from our old Online Store to new Online Store powered by cleverbridge AG, you can find information about your purchase and subscription at the cleverbridge order details page. Instructions are available here:

  • 213378589 How do I find my subscriptions in Plesk Online Store account?

Would you like to add a feature or an additional product to your license? See article:

  • 213407089 How can I add features/products to my license managed in Plesk Online Store account?

Are you using Plesk 12.x or Plesk Onyx and want to upgrade or downgrade you license to a different edition ? You can find information here:

  • 213934825 Can I upgrade or downgrade my license between Plesk 12 editions?

If you would like to stop using Plesk and cancel your lease license, see the instructions here:

  • 213957245 How do I cancel a license purchased from Plesk Online Store?

In case you have not migrated your license from the old Online Store system (https://shop.plesk.com:8443/plesk-billing/client/) to new Online Store powered by cleverbridge AG, contact Plesk Sales team for assistance.

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